Our tools can find and accelerate the processes to maximize business value and also help to identify potential KPI’s for the BPM-Lifecycle. These tools enable you to see the process from end-to-end and pinpoint where to start and how to follow the process to completion.
Business Process Management (BPM) is exactly what the name implies. It is the management of all processes that connect the business including people, information flows, systems, and other assets necessary for the business to work well.
When you approach process development, it is important to determine two key factors:
1. Establish the drivers of business performance or value streams
2. Determine how those drivers are enabled by processes which are considered non-core processes
Value streams (or value chains) have a primary role in delivering value to customers or key stakeholders. Over time, these value streams often accumulate waste, become variable in output, increase cycle-time, and lose alignment with strategic measures and objectives. These processes are candidates for optimization or innovation to create stand-out performance and advantage, and they impact the non-core processes.
Non-core processes are processes important to business operations but are not directly obvious as a key competitive or differential process.
Why Business Process Management is important:
Often times a company will look at BPM because the company’s efficiency dropped because rapid change, profit shortfalls, customer demands, and competitive pressures are forcing the company to do something different. BPTrends, an organization dedicated to BPM, conducts surveys every other year which have found that since 2005 the number one reason organizations start or continue BPM initiatives is to reduce costs. The second most important reason is to improve customer satisfaction.