“Well, we’re done with the “fit comparison’ and based on the newly determined costs for getting what we want out of a new system, I guess we’ll have to make some compromises and concessions on what we need vs. what we want.” Yes, that’s where it was going from the beginning of the selection whether you knew it or not, but unless you have unlimited funds for this project, it’s time to make the tough decisions on what you’re willing to sacrifice to get new ERP software.
I stress “Unlimited funds” here for a reason; regardless of how well we do our process comparisons and analysis, we’re going to miss something. Further, the more complex or difficult the process that doesn’t fit into the vendors’ package:
- The more likely you’re going to miss something in the process comparison.
- The more likely you’re going to spend a lot more money to get what you want.
Clearly this creates a dilemma that can only be resolved through careful analysis and in depth knowledge. Knowing and understanding alternatives becomes the lynch pin to successfully bridging these gaps. An experienced process optimization team with a wide variety of skill can propose what sometimes seems unorthodox or unconventional solutions. Obviously whatever is proposed must compliment the solution and provide an un-compromised answer to your businesses unique requirements. But in the end, the solution will consist of either a systems solution, a process solution or more than likely, a combination of both.
If it’s a system solution, you’ve moved beyond the “80%” and that helps automate your process. If it’s a process solution, it doesn’t move you any closer to the 100% but must be worked into the system so there’s no “outside processes” such as spreadsheets, e-mails, word docs, etc. It all sounds easy enough but emotions run high when making decisions to automate or not and at what cost so that adds another layer of complexity to the implementation. Systems are only logical, they either do it the way you want or they don’t. People however, can’t always apply what some call “common sense”. It’s like the old saying, “The trouble with common sense is, it’s not so common.”
We’ll further outline how we get closer to the “100%” next time.